Support
Technical Support
New & Existing Clients: Log in to Create or Update SERVICE TICKETS
CLICK HERE FOR DRIVER AND SOFTWARE DOWNLOADS
uTouchPOS is proud of its Customer Support offerings. We are 100% U.S. & Canada based and you will never get an "offshore" support representative.
uTouchPOS point of sale software comes with 90 days of FREE Standard Technical Support (see plan description below).
Upgrades from previous uTouchPOS versions come with 30 days of of FREE Standard Technical Support.
In addition uTouchPOS offers a variety of affordable service and support options to help you get all the benefits from this software after the initial 90 day period.
Enhanced Technical Support (Support Plans)
The Enhanced Technical Support Plan option is available for uTouchPOS
customers who would like a technical support plan beyond
the free time period or for customers who would like emergency
technical support during extended hours and on weekends. Emergency technical
support is for emergencies only.
Emergency technical support is available from 5:30 P.M. to 8:30 P.M. EST
weekdays and from 9:30 A.M. to 8:30 P.M. EST on weekends.
Please contact technical support 855-666-9988 option 5, extension 1012 or e-mail support@uTouchPOS.com for more information or to sign up for the Enhanced Support Plan. The Enhanced Support Plan is affordable and easy - credit cards are automatically charged on a monthly basis.
The Software Maintenance Plan is also included with the Service Plan. So customers who are on the maintenance plan, never need to worry about paying for another uTouchPOS upgrade again.
Please note that customers can only sign up for the Enhanced Support Plan during normal business hours and preexisting problems and/or issues are not covered when signing on to the plan.
To help us better and more quickly address your problem, please have the following information available when you call:
- Your store or business name.
- Credit Card Number (If appropriate).
- The type of hardware you are using, including network, if applicable.
- The exact wording of any message that appeared on your screen.
- What happened and what you were trying to do when the problem occurred.
Standard Technical Support (Pay Per Incident Support)
uTouchPOS standard technical support for questions about using uTouchPOS products, system requirements, or troubleshooting is available at no charge to all registered users for 90 days from the date of purchase (30 days from the date of purchase of an upgrade).
uTouchPOS standard technical support is available Monday - Friday, 9:00 A.M. to 5:30 P.M. EST. For technical support call (855) 666-9988 option 5, extension 1011 or 1012. After the initial free technical support period, standard technical support is charged on a per-15 minute increment. Technical support can also be paid for in advance to allow salespeople to call with problems without requiring prior approval.
Note: Standard Technical Support does not include weekend support. Weekend support is only available for customers who have purchased an Enhanced Technical Support (Support Plan). If you need weekend support then you should consider purchasing a Support Plan. Customers who are not on a Support Plan will not receive a response on support issues until normal business hours the following week.
uTouchPOS Forums
The Discussions Forums, are moderated by uTouchPOS staff and like email-based support, are free and are available 24 hours a day. The forums provide a way for our uTouchPOS customers to connect with each other and to build a self-sustaining user community. Customers can post questions and offer answers, solutions, and opinions of their own.
FREE E-mail and Fax Technical Support
For questions about using uTouchPOS products, system requirements, troubleshooting, or comments and suggestions, fax or e-mail:Fax: 1-888-419-0827
E-mail:support@uTouchPOS.com
There is no charge for this service. However, when using this service, you are not guaranteed an immediate response. We are always trying to improve RetailEdge and we value customer input. So if you would like a feature that RetailEdge does not currently have, please feel free to contact us and let us know.
Restrictions and Other Information
Please Note: When communicating verbally (or in writing) with one of our staff members, personal attacks which include profanity, abusive language, accusations and any other verbal or physical attack will not be tolerated.
If a customer persists on using loud and abusive language and behaviour the staff member will hang up the phone.
If you need assistance please do it in a courteous manner towards the individual, and we shall be happy to help you with you issues
During periods of heavy call volume, we may allow all calls to go to the voice mail system. When this happens, we ask that you follow the instructions and to please leave a message.
We do this to triage support requests. This means that we will call customers with serious sales emergencies first and then call customers with less pressing issues. In either case, please be assured that we will call you back. Be sure to leave your phone number, name, and business name. Also, please leave a brief description of the issue you are having.
Although not typical, we reserve the right to limit customer support telephone calls to 30 minutes and limit each customer support contact to a single question or incident. This is especially true for customer support calls that are more product training in nature rather than technical support issues.
WINACE - Needed sometimes to unzip files if you have no such program on PC you are using.
Adobe Reader 6.0 - Small and fast to download and install - better then larger Adobe Reader from Adobe for fast installs
- POS Setup guide
- Touchscreen monitor downloads
- Printer Drivers
- Dell GX PC Drivers
- USB Drivers
- Anti Virus & Cleaning Tools
POS Software
- POS Maid 228 download
- POS Maid 229 download
- Restaurant 228 Maid download
- Restaurant 229 Maid download
- Salon Maid 228 download
- Salon Maid 229 download
- AirEPOS download
- QuickBooks download
Windows XP is an unstable platform at best, but all we have to live with as VISTA has already been replaced with Windows 7 which is chuck full of bugs...
You will experience the dreaded Blue Screen in Windows at one point or another throughout the life cycle of the use of your PC, though you need to deal direct with Microsoft for windows issues, we have added the following link below to help you when you do run into the BSOD
WinXP BLUE SCREEN OF DEATH (BSOD) FAQ
PLEASE SAVE THE ZIP FILE BELOW ONTO YOUR DESKTOP
UNZIP - READ FULLY
FOLLOW DIRECTIONS FOR IIS INSTALL
AND THEN INSTALL OF AIREPOS
CLICK HERE FOR AIREPOS DOWNLOAD
Follow directions for setup of IIS in control panel, add remove software, windows components
Use files from source I386 zip file below to add IIS
GX Series Drivers (most compatible)
Epson TM, TM-II, TM-III, TM300, TM60, and many others
Epson TM200 and more of said same series
A794 Thermal USB to Serial drivers
Go into the Windows Task Manager "CTRL + ALT + DEL" and stop any and all programs that are not recognized and or needed. Then follow the steps below.
First download and install Ccleaner, run the cleaner, then run the registry checker, then go to "Tools" "startup" and make sure you delete all items that are starting up that are not needed... most computers only have 3-4 items that must start up, such as AVIRA AntiVirus, Spybot Search And Destroy, Ccleaner, and one or two system services... nothing else.... delete all else, except for maybe files related to any WiFi devices being used by the system.
Second download and install and run Revo Uninstaller, and un-install any programs not needed or not recognized, when using the installer, the program being un-installed will go through the normal routine of uninstalling, then may ask you to restart your system, DO NOT DO SO... and then finish the un-install process of that program with Revo and it will get rid of Windows Registry Entry's left behind as well as all files left behind. Then run the "Tools" "Junk File Cleaner", and then when done, run the Ccleaner again , and follow the steps above for Ccleaner
Third, download and run Rkill.exe, and it will get rid of malicious malware and Trojans, if an Internet Explorer Error pops up, or any other errors pop up, make sure to go back into the Windows Task Manager "CTRL + ALT + DEL" and stop any and all programs that are not recognized and or needed.
Fourth, restart the system and follow the three steps above, and then if all well, download and install AVIRA AntiVirus, the free personal addition, it has a pop up that appears from time to time, just close the popup window when you see it and ignore it.
Fifth, restart the system and follow the first three steps above and then if all well, instal Spybot Search And Destroy, then have it execute and check for issues, and fix said same.
Sixth, restart the system and follow the first three steps above and then if all well, install Zone Alarm free addition.
