And as such by purchasing a used pre-owned hardware you acknowledge and agree with:

• The fact that our used pre-owned systems are pulled from a working environment.
• They are cleaned, tested and refurbished as needed and shipped in excellent working condition.
• The item may have some signs of cosmetic wear, scratches, and other blemishes, but is fully operational and functions as intended.
• This item may be a floor model or store return that has been used. Fading, discoloration, and sticker residue is common.
• Some recycled items may be painted and or touched up as needed.
• The items are cleaned, but you may need to clean items to your taste upon receipt.
• Functionality is always guaranteed. Pictures used in ads are of similar units we have in stock and may not reflect the exact unit ordered, as we cannot put the picture of every unit online. Pictures may also include optional items that are not included in the package, so do not just rely on pictures, please read the details of the item and packages.

Since these are PC based systems you are expected to be computer literate in order to operate the device properly. We are not in any way in the position to guarantee its fitness for your specific application. We have provided all the necessary details and links for you to make an educated purchase. All sales are final with no refunds or returns, or cancellation, except DOA (Dead on arrival) or where specified in the terms and conditions. All DOA claims has to be made within 24 hours of delivery, and buyer to cover return shipping costs in the event that such rare event happens. (see RMA section below)

• Units are sold as is in working condition with a 3 months parts replacement warranty on most items, some may be up to 1 year, see detail of the item you are purchasing. (Customer is always responsible for the cost of sending in parts for repair)
• uTouchPOS, and its subsidiaries, provides 1 year of email and online tech support for hardware support only, Software tutorials are made available via Youtube, or .pdf manuals of the software. Customer is responsible for reading and viewing those items to learn the software. Online remote tech support requires high speed Internet.
• Any and all onsite tech support is charged per hour with 1 hour minimum and 1 hour travel time, prepaid.
• Although uTouchPOS, and its subsidiaries, provides 1-year hardware online tech support, buyer holds harmless and indemnifies uTouchPOS, and all its subsidiaries, against any and all liabilities arising from the buyers use and or inability to use the hardware and or software purchased. uTouchPOS, or its subsidiaries, assumes no liability for use of said software.
• Software updates if any that may be available, may require additional fees direct to software manufacturer.
• Customer cancelations of booked orders prior to shipment, regardless of the reason, are subject to a ten percent (10%) administration fee or $100 whichever is more. Any order cancelation after it has been shipped is considered as a return,even if it is not delivered or refused by customer and will be subject to a 15% restocking fee minus shipping and handling and software charges. Any fees for expedited processing are NOT refundable.
• Shipping, packaging, handling, software and any and all professional services are non refundable. (See Return Policy below)

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Shipping

• We strive to ship out orders from our site within 3-5 business days from receipt of payment, this time is generally for single units, multi units or specialty orders may be 5-7 business days, ask your account representative for details. We then ship via USPS, Canadapost, UPS, and Fedex  so please allow 7-10 business days for ground shipping.
• Expedited ordering is available (not overnight) and additional charges may apply. Shipping and handling charges are NOT REFUNDABLE.
• Please note that MOST POS Bundle orders ship in multiple boxes from multiple warehouses. This may or may not apply to your shipment. Please allow 7-10 business days from the day you received your tracking number in the shipment notification email for all your boxes to arrive as may be applicable. After the 10 business days, if you have not received an item, please email shipping@uTouchPOS.com and reference your Order Number, Full Name used at purchase, Email, and the Missing Item. 
• All shipping and applicable restocking charges related to refused shipments are the responsibility of the party placing the original order.
• Our warehouses are located in the USA and Canada and as such, parts may arrive from either one of our four warehouses. As such, all and any charges for customs and duties is the responsibility of the client only.

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Pricing

• All purchases must be prepaid. All prices are in USD. Accepted method of payment include VISA, Master Card, American Express, Wire Transfer, Certified Check and Money Order.
• Product pricing may change from day to day due to market fluctuations. uTouchPOS, and its subsidiaries, reserves the right to change prices without notice. We also reserve the right to change the configuration of our bundles at any time. These changes are not retroactive; therefore the client will receive the items that were listed in the package at time of purchase.

Software

• POS Software programs come with tech support from the developers
• Annual Support Plans are available. Upgrades
• All software sales are final, NO REFUNDS, NO Exchange, No exceptions.

Hardware

• If you need to return an item, please note we only accept returns within 7 days of receipt, there is no refund for shipping and handling. All shipments back to uTouchPOS, and its subsidiaries, is the responsibility of the purchaser.
• Exchange or return of hardware items for any reason will result in a minimum 15% restocking fee, there is no refund for shipping and handling.
• All costs for shipments back to uTouchPOS, or its subsidiaries, is the responsibility of the purchaser.If uTouchPOS, and its subsidiaries have to pay any shipping costs COD or duties/fees upon receipt of the Return, that fee will be deducted from the credit due.
• All products returned must have a valid Return Material Authorization (RMA) number or they will not be credited to your order and may be refused.
• Please make your selection of hardware carefully. If purchasing Hardware only we encourage you to contact your software developer to be certain which makes and models of hardware are compatible with your software. uTouchPOS, and its subsidiaries, cannot advise you on software that is not sold as part of our POS Bundles.

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Return Policy

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely. When you receive your product, read the information package included and contact technical support if you have any questions.

You may return products within 7 days of receipt and get a refund on the purchase price only.

Certain conditions apply so please read below:

• The return must be 100% complete, with all original packaging, manuals, registration card(s) and software.
• Original shipping and handling charges are not refundable. FREE shipping special means shipping is included in the price of bundle at the rate of $125 per bundle which will still be deducted for shipping and handling.
• The customer will be credited the price of the product only, minus an automatic 15% restocking fee, Shipping, packaging, handling, software and any and all professional services are non refundable.
• Customer is responsible for shipping charges and risk of loss on all return shipments. If uTouchPOS, and its subsidiaries have to pay any shipping costs COD or duties/fees upon receipt of the Return, that fee will be deducted from the credit due.
• uTouchPOS and its subsidiaries, highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
• uTouchPOS and its subsidiaries are not responsible for lost or damaged returns.
• You cannot send any returns to uTouchPOS.com without an authorized RMA # (see below).
• All transportation charges, duties, taxes and fees are to be prepaid by the buyer. All other returns will be refused.If you do not cover those fees and we have to pay any fees they will be deducted from your credit if applicable.
• The RMA number must be clearly marked on the box (see RMA below for instructions).
• If the merchandise returned is defective or any items originally shipped are missing from the package, the retail value of that item will be deducted form the credit due.
• The credit will be made within 30-60 days of receipt and verification of the merchandise returned.
• Returns will not be accepted after the 7 day turnaround, and if they are accepted, at the discretion of uTouchPOS.com or subsidiaries, a restocking fee of up to 50% may apply.

Order Discrepancies:

Any order discrepancies, i.e, missing items/components; miss-shipments; short-shipments, must be reported either to your uTouchPOS, or its subsidiaries, customer service representative within 24 hours of receipt of the shipment. 

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Warranty:

1. All warranties include malfunctions due to normal use. Warranties are void when damage is incurred due to misuse such as User misuse, hardware tampering, liquid spillage and/or other user negligence.
2. All NEW items may come with 1-3 year manufacturer warranty which is valid by and via Manufacturer only and not uTouchPOS .
3. uTouchPOS is not responsible for said individual manufacturer warranty policies.
4. Shipping back to uTouchPOS or Manufacturer is always the customer's responsibility.
5. All used/refurbished systems come with 3 month - 1 year parts warranty - Shipping for warranty and or repair is always the customers responsibility.
6. Nothing should be sent back without an authorized RMA number (see above for RMA instructions.)
7. Items that do not have an RMA number will not be accepted and sent back to shipper. 
8. Extended warranty is available on most parts, contact sales directly for details.
9. Client must ship back to the production facility for testing, repair and or  replacement as needed and deemed appropriate by the tech department.
10. Client can also purchase a replacement, pay in full, and then once replacement is received, they can ship the existing unit that needs warranty work done back for testing. If the warranty unit is tested and found to be defective, the client will be refunded the Purchase Price only of the second unit paid for. But if the unit is found not to be defective, the client will be refunded the purchase price of the second unit paid for minus a 15% restocking fee. If the unit is found to be broken due to misuse by client, there will be no refund for second unit purchased, and the unit sent in for warranty repair/work will be discarded or the client can choose to have the unit shipped back to them at their expense.
11. Please be aware that all goods replaced under the warranty will be returned to the original shipping address, unless a prior agreement with uTouchPOS, or its subsidiaries, has been negotiated.
12. While the warranty of any goods bought from uTouchPOS, or its subsidiaries, is voided once the item has left continental US and Canada we will work with our overseas customers to ensure where possible.

IMPORTANT NOTE: If you plan to make any hardware/software alterations, DO NOT do so before contacting tech support. ANY and ALL Hardware and Software alteration on your part to the system purchased, will immediately void your warranty and FREE tech support. It will also hinder the system from functioning properly and it may disable your software registration as it will not recognize the unit and you would have to purchase a new license.

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Internet Web Site Accuracy

Right Of Refusal:

Please Note: When communicating verbally (or in writing) with one of our staff members, personal attacks which include profanity, abusive language, accusations and any other verbal or physical attack will not be tolerated.

If a customer persists on using loud and abusive language and behaviour the staff member will hang up the phone.

If you need assistance please do it in a courteous manner towards the individual, and we shall be happy to help you with your issues

Helpful hints to ease the return process:

1. Keep all original packaging as you received it for at least 15 days.
2. Keep all products in good condition.
3. Do not remove UPC codes or serial numbers.
4. Do not write or mark the packaging, contents or warranty registration cards if applicable.
5. Products, whether defective or not, must be returned in the proper packaging and the box must include all components and other items originally packaged with the product: cables, software, manuals, registration and warranty cards etc. Linked promotional items must also be included.

General returns conditions - Applicable to all returns:

1. Shipping charges are not refundable.
2. Exchange or return of hardware items for any reason will result in a minimum 15% restocking fee
3. Customer is responsible for shipping charges and risk of loss on all return shipments.
4. uTouchPOS, and its subsidiaries, highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
5. We are not responsible for lost returns.
6. For returns of non-defective product, a 15% restocking fee may be applied at Rescue Geeks, and its subsidiaries, sole discretion.
7. Refunds will not be issued between 30-50 days from date of placement of order.
8. Software, services, travel charges, programming and media products are not refundable.
9. Credit will not be issued on product(s) returned in non-usable condition.
10. Where a specific return period is applicable, no returns will be accepted beyond that period.
11. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within 30-50 days of receipt and verification of the merchandise returned.
12. Customer cancellations of booked orders prior to shipment, regardless of the reason, are subject to a 10% administration fee or $100 whichever is more. Any order cancellation after it has been shipped is considered as a return (see Return Policy), and will be subject to a 15% restocking fee minus shipping and handling and software charges.
13. Transportation charges are to be prepaid by the buyer. All other returns will be refused.
14. The following items cannot be accepted for return: Software, receipt printer rolls, and ribbons, barcode labels, printer interface cards, precut sized cables, and consumable items.

Return Merchandise Authorization (RMA) Number

1. To receive an RMA number, email RMA@uTouchPOS.com with customer name, order number and the reason for the RMA request.
2. Our receiving department will refuse any product received without a valid RMA number.
3. RMA numbers issued by Rescue Geeks, or its subsidiaries, are good for 10 days only, and product must be received by Rescue Geeks, NOT its subsidiaries, within that time. RMA numbers cannot be extended or reissued.
4. The manufacturer's warranty applies to products sold. Warranties vary by manufacturer.
5. We highly recommend double boxing all returns to avoid damage to the manufacturer's box. Write the RMA number on the outer box. Do not write on the product box.
6. No returns will be accepted without prior authorization and a Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused.
7. The "Ship To" address for RMA's may differ, depending on the product. Complete "Ship To" instructions, as appropriate, will be provided along with the RMA #, where applicable.
8. All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee, at Rescue Geeks, or its subsidiaries, sole discretion.
9. Customer is responsible for shipping charges and risk of loss on all return shipments. Rescue Geeks highly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
10. We are not responsible for lost returns.
11. For returns of non-defective product, a 15% restocking fee may be applied, at Rescue Geeks, or its subsidiaries, sole discretion.
12. Any additional charges incurred in returning hardware are the buyer's responsibility.

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Payments, Legal Fees and related costs:

Entire Agreement: